Wilsons Leather
Wilsons Leather Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wilsons Leather has a 2.0 star rating from 42 reviews, 50% would likely recommend, with 74% unfavorable sentiment and many consumers mostly dissatisfied.
Key Takeaways for Future Customers
- Product quality and affordability are praised by several reviewers.
- Expect medium price levels and frequent contact about orders and returns.
- Wilsons Leather reviews show mixed delivery and order tracking experiences.
Negative Feedback / Risk Areas
- Recurring customer complaints about customer service responsiveness and rude store staff.
- Many report refund delays, lost returns, and confusing return/refund policies.
- Frequent shipping and order processing issues causing long waits.
Positive Feedback
Several customers value the discounts and like the quality when items arrive as described.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wilsons Leather has a 2.0 star rating from 42 reviews, 50% would likely recommend, with 74% unfavorable sentiment and many consumers mostly dissatisfied.
Key Takeaways for Future Customers
- Product quality and affordability are praised by several reviewers.
- Expect medium price levels and frequent contact about orders and returns.
- Wilsons Leather reviews show mixed delivery and order tracking experiences.
Negative Feedback / Risk Areas
- Recurring customer complaints about customer service responsiveness and rude store staff.
- Many report refund delays, lost returns, and confusing return/refund policies.
- Frequent shipping and order processing issues causing long waits.
Positive Feedback
Several customers value the discounts and like the quality when items arrive as described.
Media from reviews
Memphis, Tennessee
Ripped off. Item not leather. Expensive!
Purchased a red leather woman's briefcase. States it's leather.
Briefcase is not leather & peeling. See photos
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, California
Poor customer service and misleading return/refund policy
- Ordered leather jacket on sale; the fit was wrong.
- Returned in original packaging via FedEx; refund expected, but processing delays noted.
I ordered a leather jacket on sale in early November. Upon receiving it, the fit in the arm and shoulder was not right--so I initiated a return immediately and dropped it off with FedEx 2 hours later.
All in the original packaging. It took multiple contacts with customer service to confirm that they had received the jacket on November 21. CS told me it will take 10 days to receive my refund. Today 12/3 I went to the chat to inquire about the status, and the CSR told me it is 10-14 working days, and because of Thanksgiving and weekends don't count, we are only on day 6, so I need to hang tight and be patient.
This company had no issues immediately charging my account, but had all the problems in the world processing my return and refund. Never shopping with them ever again.
User's recommendation: Stay far away. Bad service and poor fit descriptions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMay I speak to someone my beautiful sway leather jacket got messed up and that’s fine and it’s doing great condition but the dry cleaners can’t clean it but I know you guys can and it’s my favorite an
- Smoke-damaged suede leather jacket from you needs cleaning and fluffing.
- State Farm is paying for replacement after the Christmas Eve 2024 house fire.
I would say awesome I mean, I’ve never had any problems at all when my leathers had need to be fixed or repaired or you know I’ve contacted you guys don’t like it that you’re not in the Haynes mall in Winston-Salem North Carolina anymore but other than that, I’ve been very pleased so let me say I thank you again!!!!
I lost my kitty cat. I ain't got it. It smells like a burner, and I'm using the dry cleaners. Well, my insurance company is State Farm, and they're paying for everything to be replaced and redone because my house burnt all the way down, and they're going to put in a new foundation and a whole new house.
I lost my kitty cat; she died in the fire, and just about everything I own.
Some things I was able to save, and like I said, my jacket needs the smoke taken out of it, and it needs to be fluffed up because it is a suede leather jacket from you guys. I want to know if you can help me, please, because everything has been taken out from under me, and this happened on Christmas Eve 2024.
User's recommendation: Please help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen almost a month and still waiting for item
- Frustrated with this company; will not do business again.
- Order placed nearly a month ago remains processing and delivery promised for next week.
So frustrated with this company. First and last time I do business with this company.
I can only be told so many times it's going out for delivery next week, and the status says still processing. Cancelling order tomorrow...
ordered almost a month ago. Cancelling order tomorrow...
Preferred solution: Price reduction
User's recommendation: Don't order from Wilson jacket.
Apex, North Carolina
Have now received and love. Took a longer than I thought it would. All's good.
Everything turned out fine. Great products.
Know I will enjoy it.
Thanks. Best wishes for much success
User's recommendation: Be patient. It will come.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Denver, Colorado
To to see if you guys got the paper for the planners that you guys used to sell
I like to get the planner 2024 yr one.pl...can u sand me one ...are call me.720-298-****..can u help me...
User's recommendation: Nancy Lopez
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Update for my order
Company fixed the issue and I have been provided with apology. I spoke with a Wilson's Customer Service Representative and stated I wanted to cancel my order and receive a full refund which they did. And I received my refund back to my credit card within 3 days.
Waiting for my order or an update. Called and was told it was on back order. I expressed it would be nice to be notified of the status of my order.
- Like product
- Time frame for delivery
Preferred solution: Price reduction
User's recommendation: Ask for updates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo check on status of my order
Called to check on status of my order. I was told it was back ordered. Stated I would appreciate an email with that information so I would not worry.Updated emails
User's recommendation: To be sent updated emails on orders.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Find a location that sells Wilson jacket
I am interested in purchasing a jacket, but Im not sure what size would be a good fit. If I know what size to buy, I will definitely get it in line.
Evanston, Illinois
Answered all questions and gave update.
Placed order; did not receive e-mail confirmation. Credit card billed. Representative stated company having technological difficulties when I placed my order.
User's recommendation: Call with questions-very helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm a filmmaker and I need sponsors I want to use your clothes for my main characters to wear.
- We seek USR sponsorship for the film 'out of time'.
- I love your clothes and buy leather jackets from your store.
Your company sponsoring.
Our film "out of time." We would love to have USR sponsors for this film project.
I love your clothes. When I buy leather jackets, I buy them from your store. The last place I bought a leather jacket was in Las Vegas, Nevada Wilson's house of sway.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ketchikan, Alaska
Resolved: Placed an order 10 days ago. Never recrieved a confurmation number for my order by
- No order confirmation received online.
- Paid by credit card; no email about the order.
- Unable to contact Wilson's Leather; status unclear.
Company resolved the issue.
Never received confirmation for order placed online. Paid for order with credit card.
No email regarding this orderi.
Tried contacting Wilson's Leather...not sure if they are still in business. I think I have been scammed.
Pissed Consumer
- Quality of product
- Scams
Preferred solution: Full refund
User's recommendation: Don't Do Any Business With Wilson's Leather Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSays ordered shipped but fed ex said it hasn’t need to know status snd there is NO customer service
Order not being sent after I was notified it had been
No one to help me
Cl Justin brown jacket ordered over a week ago
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did purchase a backpack in November 2021 for my brother I didn’t give it to him for a gift until September 2022 unfortunately wasn’t right for him I was hoping to return it. It’s still brand new
- Customer service was brief and firm: no exceptions after 30 days for returns.
- Backpack bought in Nov 2021 couldn't be returned after 30 days.
Customer service agent was short but definite about no exceptions after 30 days for a return. I was hoping to return a backpack that I purchased in 2021 of November, I bought it for my brothers birthday and 2022 September it wasnt right for him.
But because it was over the 30 days I was unable to return it. I wont be buying Christmas gifts because people will need more than 30 days to return the item
Preferred solution: Full refund
User's recommendation: I will not be buying Wilson leather gifts for Christmas due to only having a 30 day return policy
Detroit, Michigan
Looking for a specific leather jacket
I want to order the womans blue leather denim jacket.
However you no longer have it a size X-LARGE.
I would love it if you can make me one in my size.
Charlotte, North Carolina
Refund policy need to change to 5 business day's instead of 24 days
- I returned a package in November; waited 24 days.
- Service is good; clothes and leather are great.
- Suggest stores to allow online changes.
I received a package from your company I didn't like it, so I sent it back in November2 but I received it in 9/31/22 I have to wait 24 days that need to change thanks other wise the service is good and you need to have stores so customer can make changes when they purchase items off your website but I'll love the clothes thanks and the leather is prefect can't fix another like your company
About
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Wilsons Leather Company is a clothes retailer working on the U.S. market. It traces its history from 1899 when leather garment manufacturer and factory outlet retailer Bermans Leather founded its company. Wilsons Leather is a leading nationwide retailer of accessories and outerwear. Wilsons Leather works in two formats: outlet stores and-commerce site. Its outlet shops introduce a number of designer in-season clothes and accessories along with special purchases and sale items for men and women. Assortment include outerwear and accessories like handbags, briefcases and travel accessories . The e-commerce site presents an extension of store and is intended to increase brand awareness, strengthen the relationship with the customers, make merchandise accessible to those outside the geographic reach of stores, and facilitate cross-channel marketing.
Wilsons Leather is ranked 962 out of 12122 in Footwear and Clothing category
USA
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The retailer was closed for 24 hours due to the holiday, so they’re already delayed processing returns by 1 business day. Then you have to realize they don’t have Amazon-sized staffing, and they likely have hundreds of returns that they received back prior to yours.
99.9% of online retailers will tell you it can take 7-10 business days to process a return. I suggest the next time you make an online order, look on the “help” or “faq” section and confirm what their return/refund policy is.
I guess online shopping is not for you. All online retailers process and charge you immediately.