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Contact Wilsons Leather Customer Service

Wilsons Leather Phone Numbers and Emails

Toll-Free Number:

  • (866) 305-4704
Call customer service
Send Message

Customer Service:

  • (763) 391-4000

Legal:

  • (212) 768-5957
    DMCA Inquiries
  • (201) 804-3854
    Privacy Inquiries

Sales/ Reservations:

  • (800) 967-6270
    Group Sales Department

Wilsons Leather Emails:

Customer Service
Legal
customercare@wilsonsleather.com
retailcustomersservice@wilsonsleather.com.com
Group Sales Department
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Wilsons Leather Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Wilsons Leather is 8663054704. 68% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Wilsons Leather may ask you for the following information to identify you as a customer: order id or tracking no or first and last name.

View full overview ›

How to Contact Wilsons Leather Customer Service?

Most Popular Number:

(866) 305-4704
Total calls: 118 Issues resolved: 7 Last call: Jan 14, 2026

The Wilsons Leather Phone Number is 1-800-967-6270, which is a toll-free number. This number is designed to provide customers with direct access to Wilsons Leather's customer service team. Whether you have questions about products, need assistance with an order, or have any other inquiries, the phone number is a convenient way to get in touch with the company. Remember, the Wilsons Leather Contact line is available from 8:00 AM to 12:00 AM ET Monday through Friday and from 10:00 AM to 7:00 PM ET on Saturday and Sunday.

The Wilsons Leather Contact Email Address is retailcustomersservice@wilsonsleather.com.com. This email address is a direct line of communication for customers who prefer to send their inquiries or issues via email. Whether you're looking for information on products, have questions about orders, or need assistance with returns, the Wilsons Leather Customer Service team is ready to help. Please note that response times for email inquiries can vary, so for more urgent requests, it might be beneficial to use the Wilsons Leather Phone Number for a quicker response.

To contact Wilsons Leather via the website, visit www.wilsonsleather.com. Once on the site, look for the "Contact Us" or "Customer Service" section. This section typically provides various ways to get in touch with the company, including a contact form that you can fill out with your details and message. Filling out this form is a straightforward way to send your inquiry or issue directly to Wilsons Leather's customer service team. Additionally, the Wilsons Leather Contact website may offer live chat options for real-time assistance, making it easier to get your questions answered quickly.

The Wilsons Leather Address is 7401 Boone Avenue North, Brooklyn Park, Minnesota 55428 United States. This location serves as the central hub for the company's operations, including customer service, product development, and corporate functions. If you're planning to visit the Wilsons Leather Headquarters for any reason, such as to return an item or to meet with a representative, it's important to call ahead to ensure that your visit is scheduled and that you have the correct address.

The Wilsons Leather Hours of Operation are from 8:00 AM to 12:00 AM ET Monday through Friday and from 10:00 AM to 7:00 PM ET on Saturday and Sunday. These hours are designed to accommodate customers who may have different schedules and preferences. Whether you're looking to shop for leather goods, need assistance with an order, or have any other questions, the Wilsons Leather customer service team is available to help during these hours. Remember, the Wilsons Leather Phone Number is 1-800-967-6270 for direct contact, and the customer service email address is customerservice@wilsonsleather.com for inquiries sent via email.

PissedConsumer Club

Contact Information

Wilsons Leather Website:

Wilsons Leather Help Center:

Corporate Office Address:

Wilsons Leather
7401 Boone Avenue North,
Brooklyn Park, Minnesota 55428
United States

Wilsons Leather Rating Based on 42 Reviews

Rating details

2.2
more details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Wilsons Leather's Customer Service?

lisa k Mxe
lisa k Mxe
Feels Satisfied | Apr 28, 2025

I would say awesome I mean, I’ve never had any problems at all when my leathers had need to be fixed or repaired or you know I’ve contacted you guys don’t like it that you’re not in the Haynes mall in Winston-Salem North Carolina anymore but other than that, I’ve been very pleased so let me say I thank you again!!!!

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Brookie Fst
Brookie Fst
Feels Disappointed | Dec 16, 2022

Customer service was the worse I have ever experienced. I basically bought jackets from Wilson's every December for the past 5/6 years.

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Summary of Wilsons Leather Customer Service Calls

173 TOTAL
CALLS
03:18 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wilsons Leather?

Shipping and Delivery Question:

  • “Have not received jacket”
  • “Location in Charlotte”
  • “Never received order”

Return/ Replace Question:

  • “Return”
  • “Return location”
  • “Return item”

Request for Information Question:

  • “How to get wrinkles out”
  • “About a order”
  • “I have a question about my account”

Product/ Service Question:

  • A jacket that I need cleaned that is still in great shape that I got from you guys years ago and it’s leather suede and I lost my house Christmas Eve. I lost my kitty cat ain’t got it smells a burner and using to dry cleaners well my insurance co
  • “Defective item”
  • “Purchased jacket still has alarm on ?”

Cards Question:

  • “Gift card”
  • “Need business card leather replacement, not the holder just the plastic inside the holder.”
  • “Need credit card holder.”

Refund Question:

  • “Refund”

Staff Question:

  • “Problem with a manager”
  • “Poor customer service”

Activation/ Cancellation Question:

  • “Cancel”

Payments and Charges Question:

  • “Fraud”

Account Question:

  • “Order with two codes”

Other Question:

  • “I need a coat.”
  • “Leather jacket ordered”
  • “To to see if you guys got the paper for the planners that you guys used to sell”

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