Wilsons Leather
Reviews and Complaints

I did not recieve a coat I ordered and paid for, I thought in good faith, that I would receive the item I paid for. $101.99 is a lot of money, especially when you are on a fixed income.

The item is, guess faux sterling asym black and was a XL. Was not sent.

I called and talked to people and still it was not sent to me whenI paid for it. The error was with your company and not me, so I still want the coat I paid for sent to me

Bought a Leather jacket at wanna Wilson leather stores and now the jacket is peeling I went to Wilson leather because I want it a nice real leather jacket and not a knock off jacket

Everything is cool..i just find the online website very vague and not real helpful . I've had to call a few times.

No problem. I love Wilson products and will continue to shop.

The female leather coat is to big for me I cant fit the Wilson leather jacket would like to view shearling leather female coats.

I purchased a coat today from Wilson leather 7/31/20. And the store manager told me that she will enter the information that I had given to her for a coat to be shipped.

I asked her will she be entering the information today and she said yes.

I asked her will I receive an email that it was shipped. I didn't receive my email.

I purchased a Michael Kors coat at your Gulfport, Ms #730.

Dawn Gaines

I used on my debit card.

It was to be shipped to Chicago, Il.

My number is 832988****

gdawn17@***.com

Was sent a "Birthday Reward" via email. Attempted to order a jacket online only to find the Reward was not valid.

I called customer care and dealt with a person was literally falling asleep while I tried to explain. He then became coherent enough to tell me that my Reward was not a reward but a coupon that was not valid. I again told him that it was a Birthday Reward sent to me from the Rewards program department. He then advised that that was only a "tactic".

I felt deceived, and upset, but moreover stunned by the disinterest of the obviously bored customer rep. I heard the company has new ownership.

Maybe this is the new standard of service. This was a real Birthday scam!

Checking to see if you received the package back credited my card back to 58.00

I have been working with someone since last year and then nothing. I finally got a response and was told the person I was talking with was gone and I had to start over with my problem.

Now I was ready to solve the problem and now nothing. No response.

Silence.

Why does the communication or should I say lack of communication such a problem with your company. This should have been taken care of a long time ago.

Went to returned an item that was 3 days old, had cut the tag off. I had all tags and receipt but was told i could not return it because of the tags cut off.

No where on the return policy does it says tags must be on item. The the manager was to be a smart and no customer service what so ever.

I never heard from anyone and am absolutely disgusted that no one has reached out to me directly! I have spent over 800.00 in U.S Currency in the last 16 months and this is the way we are dealt with?

You will be losing out on my business and anyone else I know will be told!

I have been contacting Wilsons Company by email by phone call by Facebook Messenger for over 4 weeks now the emails they provide me I comes back undeliverable I cannot get 800 service to call me back. They have called one time during working hours.

I purchased 2 jackets for Christmas, they were not the correct sizes. I returned both as directed on 2 different dates.

BOTH were lost! Although they show delivered to the warehouse from USPS; but W.L can not find either. I have called multiple times, and have been told by this company they escalated my claim. I have tracking numbers and still no refund!!

I have had to call my credit card company and file a dispute.

This is not a reputable company. I would never purchase from them again.